Use the accompanying cleaning cloth or a similar gentle microfiber cleaning cloth for daily cleaning. Warm water can be used to remove most light stains or dirt from your frames. In the case of stronger dirt stains or make up caught in the pores of the material, then please use a fine brush with warm water and a mild soap to clean the area.
Frames affected by persistent stains due to intensive heavy use or other factors can be cleaned in an ultrasonic bath if absolutely necessary. It is not recommended to use solvents or any other alcohol based cleaning agents for cleaning the frames, because these can damage the surface as well as the lenses.
We provide many different payment methods in our E-Shop (some of which are country-specific). You may pay with American Express, VISA and MasterCard, as well as Paypal where ever you are.
If you have trouble with any of the different payment methods, please make sure you have entered all the required fields correctly.
Should you encounter a refusal of your credit card, please check the following:
• Is the card valid? Check the expiration date on the front of the card.
• Does the name of the card match the billing address you have provided?
• Does the card have credit? Contact your bank to make sure the limit is not exceeded.
• Is the three-digit security code (on the back of the card) and the password on the MasterCard correct?
-Is it safe to order online at One,All,Every?
Yes, it is perfectly safe to place an order and make a payment on our website. All payment methods on oneallevery.com are provided by our payment provider Shopify and Pay-Pal Online Services. All of the data is transmitted via SSL-encryption and credit card transactions can only be accepted through SET (Secure Electronic Transactions). This means that the sensitive information that we store (your name, address, password) can be transmitted securely within our system. The card-issuing bank checks the authenticity within the system and determines if the payment is to be charged to the card. Shopping at oneallevery.com is therefore highly secure and we take all necessary measures to prevent fraud.
We will not store any payment data that you submit; our third party payment provider handles this. The method of payment is entirely up to you.
- When will I be charged?
You will be charged as soon as you place your order on our website. A confirmation email will be sent to your email address with details about your order. Please save this email, as this is your confirmation. If you do not find the “Order Confirmation” email in your inbox, please check your spam and trash folders.
-How do I cancel my order?
Please contact our One,All,Every-Shop Team for any cancellation or changes to your order as soon as possible at (firstname.lastname@example.org)We aim to ship all orders within a few hours from when you make the order, so should you decide to cancel later than that, it is possible that your order has already left One,All,Every and on its way to your delivery address.
SHIPPING & DELIVERY
- How long will I wait for my order?
All orders within the United States and outside the United States are shipped with FedEx.
Depending on your location, the shipping time may take:
United States : 1-3 working days
Europe: 2-6 working days
Asia: 6-8 working days
I received a wrong item, what should I do?
Please contact our Webshop team as quickly as possible so that we can react. You can contact us via: email@example.com
The glasses I wanted are out of stock. When will they be available?
All of our glasses are handmade and have a longer manufacturing time. Please contact our E-Shop team to enquire about the manufacturing time for your glasses of interest. As soon as the model is available again we can let you know via email.
EXCHANGE & RETURNS
I want to return or exchange my glasses, what is your return policy?
You have the ability to try your product(s) on at home, and send them back to us within 7 days - starting from the day of receipt – for a refund. You do not need to state a reason for return within this time period and you will be given a full refund of the frames if the glasses are in the same condition as when you received them. Please note return shipment fees are the senders responsibility .
As soon as your return shipment has been checked and confirmed at One,All,Every we will refund your payment using the same method you selected for your purchase. We will let you know via email as soon as we have activated the full refund.
-My One,All,Every glasses are broken, what can I do?
If you purchased your sunglasses in our E-Shop, please contact our Webshop team firstname.lastname@example.org and describe the problem. Our team will get back to you as soon as possible